About
About Narain
Narain has 9+ years of professional experience, including 6+ years in client-facing roles across Customer Success, Account Management and Business Development, serving international and Sri Lankan clients from enterprise to SMB. He progressed from commercial roles into Customer Success and has broad experience across the customer journey.
Narain’s career progression combines operational exposure, customer ownership and commercial accountability. He began with process-focused work at MAS Intimates, gained early market-facing experience at Red Bull Sri Lanka, and moved into product-facing B2B SaaS work at Inexis Consulting.
He then built deeper account and fulfilment experience at Kapruka E-Commerce, expanded into full-cycle Account Management at Techone Global, and now works at Xyicon LK across enterprise Customer Success, solution delivery, problem management and operational improvement.
How I think about Customer Success
“The relationship is only one part of Customer Success. I want to understand how the customer actually operates, translate that context internally, and stay accountable until the outcome works.”
How I work
What I bring
- Customer empathy without losing operational discipline
- Commercial awareness without overselling
- Technical collaboration without pretending to be an engineer
- Accountability beyond handoff
Looking for someone who can connect customers, operations and delivery?
I bring customer-facing ownership, commercial awareness and structured operational thinking to complex B2B environments.