Customer Success
Enterprise Onboarding & Expansion for a Multi-Region Customer
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Customer Success Specialist
Global enterprise customer (private aviation)
2025–2026
9% YoY
Growth in the customer’s licence / onboarding revenue
The situation
The customer’s North America and Europe operations had to run inside a single platform organisation because the budget did not allow a separate account. North America worked primarily in imperial units while Europe worked in metric, so existing functionality, permissions and data setup had to support the European operation without defaulting to unnecessary custom development.
My responsibility
Narain was the primary customer-facing owner.
He gathered business and operational requirements, translated them into actionable Product and Development inputs, tested and finalised data setup, validated configuration and report outputs, coordinated required custom-report changes, managed communication and issues, and supported adoption.
The approach
Understand how the customer operated across both regions.
Translate business requirements into clear product and data implications.
Configure and validate data structures, permissions and reporting outputs.
Coordinate Customer Success, Product, Development, QA and Professional Services.
Support rollout, issue handling and adoption after delivery.
The result
Platform adoption expanded into the customer’s European operation, and the work contributed to roughly 9% year-over-year growth in their licence/onboarding revenue.
What this demonstrates
“I don’t just manage the customer relationship. I understand how the customer operates, translate that into product requirements, coordinate delivery and remain accountable for the outcome.”
Looking for someone who can connect customers, operations and delivery?
I bring customer-facing ownership, commercial awareness and structured operational thinking to complex B2B environments.