Commercial
Taking a B2B SaaS Product to Market
Inexis Consulting
Management Trainee – Business Development / Business Development Executive
2018–2019
Main POC
For the product’s clients across sales, product feedback and delivery
The situation
The product was an association-management SaaS platform developed in-house, requiring close collaboration across Product, Customers, Sales and Business Development.
My responsibility
Narain led sales, managed clients as the main point of contact, developed pitch decks, proposals and website material, collaborated with Development on features, researched B2B clients and partners, and developed synergy-based pitches.
The approach
Learn the product deeply enough to communicate value clearly.
Translate customer and market needs into stronger pitches and proposals.
Coordinate with Development on improvements and feature opportunities.
Support go-to-market activity through client management and market research.
The result
Built product knowledge, customer management and commercial skills that naturally progressed into later Customer Success ownership.
What this demonstrates
“My transition into Customer Success wasn’t a complete career change. It was a progression from commercial and product-facing work into owning the customer relationship more deeply.”
Looking for someone who can connect customers, operations and delivery?
I bring customer-facing ownership, commercial awareness and structured operational thinking to complex B2B environments.